Tech & Product Liability
When Liability Isn’t Where It Looks.
From industrial product defects and series manufacturing claims to failed systems integrations and service outages, liability claims turn on causation, scope and technically necessary remediation. Quantum combines engineering and financial analysis to test what is actually defective, what genuinely needs replacing, and how responsibility and loss should be allocated between insured, customer and subcontractor.
Tech & Product Liability Case Studies
The Wrong Component
Product Recall / Industrial
Manufacturer
Visually similar but technically different components are wrongly packaged and installed across a customer’s infrastructure. Quantum identifies which installations require replacement and reconstructs the resulting remediation cost.
USD 2 million
The Undersized Machine
Product Liability / Industrial
Manufacturer
Several processing units repeatedly fail because the equipment is undersized for the operating conditions. Quantum tests the design assumptions, actual loads and failure modes to define the necessary replacement scope.
EUR 500 K
One Claim, Multiple Defects
Serial Loss / Industrial Manufacturer
One warranty claim combines hundreds of complaints. Root-cause analysis reveals distinct defect mechanisms. Quantum separates causation and occurrences, groups their economic impacts and isolates remediation costs from contractual uplifts.
EUR 2 million
The Outage Behind the Outage
Tech E&O / Technology Service Provider
A customer’s transaction network becomes unavailable, triggering a substantial lost-sales claim. Quantum tests technical responsibility and contractual risk allocation, then separates lost revenue from the contribution-margin loss caused by the outage.
USD 800 K
The Test Beyond Design Limits
System Integration / Technology & Automation Provider
An automated logistics platform fails during commissioning after a test pushes it beyond documented design limits. Quantum reconstructs the test history and warnings to determine whether the failure arose from the insured’s work or from the test itself.
USD 7 million
The ERP That Never Went Live
System Integration / Software Developer
A logistics company’s ERP upgrade never reaches go-live. Quantum reconstructs project governance and changing requirements to distinguish integrator shortcomings from the customer’s contribution to the failure.
EUR 500 K